Refund policy

Return & Refund Policy – Skin Valet Kuwait

At Skin Valet Kuwait, powered by Flasho, we want you to be happy with every order. customer service is our No.1 priority .

1. Return Eligibility

Returns are accepted within 14 days of receiving your order.
Items must be unused, unopened and undamaged, in their original packaging with any seals, tags and accessories intact.
For hygiene and safety reasons, we cannot accept returns of opened, unsealed or used skincare and personal care products unless they arrived defective or incorrect.

2. How to Request a Return

Message us on WhatsApp at +965 9725 4797 or email [your email] within 14 days of delivery.
Share your order number, the item(s) you want to return and the reason.
Our team will review your request and arrange the pickup or drop-off.

3. Return Delivery Costs

Our mistake (wrong, damaged or defective item): Skin Valet Kuwait covers the return delivery.
Change of mind: the customer pays the return delivery fee.

4. Refunds

After we receive and inspect your return, we’ll notify you whether your refund is approved.
Approved refunds go back to your original payment method (KNET, Visa/Mastercard or Apple Pay) within 5–10 business days, depending on your bank.

5. Exchanges
We don’t process direct exchanges. To swap an item, request a refund and place a new order.

6. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or isn’t what you ordered, contact us within 48 hours of delivery with photos. We’ll send a replacement or issue a full refund at no extra cost to you.

7. Order Cancellations

You can cancel free of charge any time before your order is handed to our courier.
Once the order has been dispatched, the standard return process and delivery costs above apply.

8. Inspection & Partial Refunds
All returns are inspected. If an item shows signs of use, is missing parts, or comes back with damaged packaging, we may deduct up to 20% of its value or decline the return.

9. Cash on Delivery Orders
Refunds for COD orders are made by bank transfer or Skin Valet store credit within 10 business days of approval. Please provide accurate bank details when you request the refund.

10. GCC Orders
For orders delivered outside Kuwait, any customs duties, taxes or fees on the return shipment are the customer’s responsibility and are non-refundable.

11. Late or Missing Refunds
If your refund hasn’t arrived 10 business days after our approval message, check with your bank or card provider first. If it’s still missing, contact us and we’ll follow up right away.

12. Policy Misuse
Repeated returns or returns of used products may lead to restrictions on future orders.

13. Contact Us
Skin Valet Kuwait, powered by Flasho
Monzer Tower, Soor St, Sharq, Kuwait
WhatsApp: +965 9725 4797 | Email: sales@skinvaletkw,com