Refund policy

Return & Refund Policy – Skin Valet Kuwait

At Skin Valet Kuwait, we strive to provide high-quality skincare products to our customers. To maintain the integrity of our services and ensure fairness, we have a strict Return & Refund Policy for Cash on Delivery (COD) orders. Please read the terms carefully before placing your order.

Eligibility for Returns

We accept returns only under the following conditions:
✅ Wrong or Defective Item – If you receive the wrong product or a damaged/defective item, you must notify us within 24 hours of receiving your order.
✅ Expired Product – If you receive an expired product, please contact us immediately with proof.

⚠️ Returns will not be accepted if:
❌ The product has been used, opened, or tampered with.
❌ The product is not in its original packaging (sealed and unused).
❌ The return request is made after 24 hours of delivery.
❌ The issue is related to personal preference (e.g., product doesn’t suit you, change of mind).

How to Request a Return

1. Contact Us via WhatsApp or Email within 24 hours of receiving the product.
2. Provide clear photos/videos of the issue (wrong product, damage, expiry).
3. Wait for our team to review your request and confirm approval.

Return Process

• If your return is approved, we will arrange a pickup or ask you to return the item to our location.
• Upon receiving and inspecting the item, we will process a replacement or issue a store credit (no cash refunds).

Refund & Exchange Policy

🔹 No Cash Refunds – We do not offer cash refunds for COD orders.
🔹 Store Credit or Exchange – Approved returns will receive store credit to use for future purchases or an exchange for the same product (subject to availability).
🔹 Shipping Fees – Return shipping costs are non-refundable unless the issue is due to our mistake.

Important Notes

📌 Customers refusing a COD order without a valid reason may be restricted from future purchases.
📌 We reserve the right to refuse any return request that does not meet our policy criteria.

For any further questions, please contact our customer support team.

📞 WhatsApp: +965 9725 4797
📧 Email: sales@skinvaletkw.com
🌐 Website: skinvaletkw.com