Privacy Policy – Skin Valet Kuwait
This policy explains how Skin Valet Kuwait, powered by Flasho ("we", "us"), collects and uses your personal information when you visit skinvaletkw.com or buy from us.
1. Information we collect
-
Order details: name, phone number, email, delivery address and order history.
-
Payment: card, KNET and Apple Pay payments are processed by secure payment providers. We do not see or store your full card details.
-
Messages: what you send us on WhatsApp, email or social media.
-
Browsing data: device, browser, IP address, pages viewed and how you use the site, collected with cookies and similar tools.
2. How we use it
- To process, deliver and support your orders, returns and refunds.
- To contact you about your order by phone, WhatsApp, SMS or email.
- To send offers and news by WhatsApp, SMS or email, if you agreed to receive them.
- To improve our website, products and customer service.
- To prevent fraud and protect our store.
3. Cookies, analytics and advertising
We use these tools to understand how the site is used and to show relevant ads:
-
Meta (Facebook & Instagram) Pixel – to measure and show our ads.
-
Google Analytics and Google Ads – to measure visits and ad results.
-
Microsoft Clarity – to see how visitors use our pages (clicks, scrolls and anonymous session recordings) so we can fix problems. Clarity does not record what you type into payment fields.
You can block or delete cookies in your browser settings, and manage ad preferences in your Meta and Google account settings.
4. Who we share it with
We never sell your personal information. We only share what is needed with:
- Delivery companies, to deliver your order.
- Payment providers, to process payments and refunds.
- Shopify, which hosts our store, and the analytics and advertising tools listed above.
- Government authorities, if the law requires it.
5. Marketing messages
You can stop marketing messages at any time by replying "STOP", clicking "unsubscribe" in an email, or messaging us on WhatsApp. You will still receive messages about your orders.
6. How long we keep it
We keep order information for as long as needed for your orders, customer support, accounting and legal obligations.
7. Your rights
You can ask us to see, correct or delete your personal information by contacting us. Some information may need to be kept for legal or accounting reasons.
8. Security
We use secure, encrypted checkout and limit access to your information to the team members who need it.
9. Changes
We may update this policy. The latest version is always on this page.
Contact us
WhatsApp: +965 9725 4797
Email: sales@skinvaletkw.com
Address: Monzer Tower, Soor Street, Sharq, Kuwait